Return and exchange instructions

Dear customer,

Thank you for choosing our products. In order to protect your rights, the following is our return policy, please read it carefully.

  1. Return and exchange conditions

（1）. Goods within 7 days after signing, and keep the original packaging of goods in good condition, unused, accessories complete.

（2）. There is a quality problem, which we have confirmed.

  1. do not support the return of goods

（1）. Beyond the return period.

（2）. The goods have been used, damaged or artificially altered in their original state.

（3）. The packaging of goods is incomplete or missing.

（4）. Goods not sold by the Company.

  1. Return and exchange process

（1）. Contact customer service

- After you decide to return or exchange the product, please first contact our customer service team through the following ways:

- Customer service Email: sunyushen01@gmail.com
- Explain your return requirements to customer service, and provide the order number, product name and problem description.

  1. Wait for review

- Our customer service staff will review your application within 2 working days after receiving it and communicate with you about the treatment plan.
3. Send back goods

- If your return request is approved, we will provide you with the return address. Please be sure to use a traceable express delivery method to return the goods, and keep the tracking number.
4. Refund or exchange

- We will refund or exchange the goods according to your requirements after receiving your returned goods and confirming that they are correct.
- The refund will be returned to your payment account, depending on the payment method and bank processing time.
- An exchange or refund will be issued [within 5 days of receiving your return and exchange].

5.. Freight borne

（1）. Due to the quality of goods caused by the return of goods, freight borne by us.

（2）. For return or replacement of non-product quality problems, the freight shall be borne by you.

  1. Precautions

（1）. Please keep the goods and packaging intact during the return and exchange process to avoid affecting the secondary sales.

（2）. Please be sure to return and exchange the goods according to the address and requirements provided by us, otherwise your application may not be processed.
Thank you again for your support and understanding. If you have any questions, please feel free to contact us via email: sunyushen01@gmail.com